Return Policy

For B2B Transactions

For order returns (as permitted by law), please contact our support team at: office@shopivo.eu.

Easy Returns

At our store, you can return purchased products easily. Don’t worry about size mismatches or any other issues with your order.
According to applicable regulations, you have 14 days to withdraw from a distance contract without giving any reason. If the product does not meet your expectations, you can return it within 14 days from the day you withdraw from the contract.

Return Your Product in 3 Simple Steps!

1. Prepare the Return:
   • Print the withdrawal form or write your name and order number on a piece of paper and include it with the returned product.
   • Generate the return documents, including return labels, and print them.
2. Send the Package:
   • Pack the product along with the return document in a box and seal it securely.
3. Receive Your Refund:
   • You will receive a refund within 14 days from the day we receive the returned item.

Return Address:

Shopivo.eu - Returns and Complaints Department
Bielska 19B
43-430 Skoczów
Poland

Detailed Return Procedure:

1. Log in to Your Account:
   • In the returns panel, select the item you want to return.
2. Choose Return Options:
   • Choose the return option "Use store shipping" and select the form in which you want to receive the refunded money.
3. Generate and Print Return Documents:
   • Generate return documents along with address labels, print them, and sign the return document.
4. Pack and Send:
   • Place the packed product along with the return document into the shipping box and seal it well. You can use the box in which you received your order. Drop off the package at any InPost Locker, where you can send it quickly and conveniently, 24/7. Remember, the package dimensions must not exceed 41 x 38 x 64 cm and the weight limit is 25 kg.

We will process your refund in the form selected in the return creator within 14 days from the day we are informed of your decision to withdraw from the contract. Typically, it takes less time. We may withhold the refund until we receive the item back or you provide proof of return.
The above procedure does not condition the exercise of the statutory right of withdrawal and does not limit it in any way.
If your country does not support InPost Lockers, please return the product to the following address:
Shopivo.eu - Returns and Complaints Department
Bielska 19B
43-430 Skoczów
Poland
For assistance, you can also contact our support team at office@shopivo.eu.